Technical Account Manager – Platform, Ansible
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Job Description
Technical Account Manager delivering support for enterprise customers using Red Hat Ansible solutions in France. Collaborating with other teams to ensure customer success and satisfaction.
Responsibilities:
- Support enterprise customers implementing Red Hat Ansible and Platforms related products.
- Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
- Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
- Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
- Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
- Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
- Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
- Provide strategic advice and guidance on current and future Red Hat products and solutions.
- Manage customer cases, maintaining clear and concise documentation.
- Collaborate with engineering, R&D, product management, and technical support teams.
- Create and maintain technical documentation for issue resolution and knowledge sharing.
- Manage and grow customer relationships through attentive, relationship-based support.
- Visit customer sites as needed and ensure exceptional service experience.
Requirements:
- Experience in a technical support, software development or engineering, or quality assurance organization
- Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc.; broad knowledge of automation practices and principles
- Experience with Enterprise Linux environments
- Experience with configuration management, application deployment, and infrastructure orchestration technologies
- Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
- Ability to convey complex information to customers clearly and concisely
- Ability to manage multiple issues and projects
- Software engineering background; experience with RPM-based Linux technologies
- Ability to collaborate effectively in an English speaking environment
- Existing or previous security clearance or a willingness to undertake clearance procedures.
Benefits:
- Health insurance
- 401(k) matching
- Professional development opportunities
- Flexible working hours
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