Technical Account Manager
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Job Description
Technical Account Manager serving as a technical partner for enterprise customers in creator-led growth ecosystem. Ensuring customers' technical success and stability through strategic guidance and support.
Responsibilities:
- Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
- Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
- Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
- Proactively identify technical risks before they become escalations; build remediation plans and see them through
- Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform
- Translate customer business goals into technical requirements and platform configurations within CreatorIQ
- Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
- Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
- Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements
- Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing
- Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
- Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
- Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk
- Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer.
Requirements:
- 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company
- Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts
- Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step
- Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable.
Benefits:
- 25 days vacation, floating and set holidays
- Wellness allowance
- Paid parental leave
- Stock options as part of our equity-sharing program.
- Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
- Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.
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