Technical Account Manager
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Job Description
Technical Account Manager overseeing technical relationships and customer engagements at Contrast Security. Coordinating with internal teams to ensure successful outcomes and high customer satisfaction.
Responsibilities:
- Serve as the primary technical point of contact for assigned customer accounts
- Manage and coordinate customer technical engagements from onboarding through steady-state operations
- Partner with customers to understand technical requirements, environments, and success criteria
- Coordinate internal resources across Engineering, Support, Product, and Sales as needed
- Track and manage technical deliverables, milestones, and dependencies
- Facilitate technical discussions, working sessions, and status updates with customers
- Identify technical risks and issues, and drive resolution in a timely manner
- Ensure customer environments are configured according to best practices
- Support deployment, integration, and optimization of the Contrast platform
- Document customer technical details, decisions, and outcomes
- Act as a technical escalation point and advocate for customer needs internally
- Ensure a high level of customer satisfaction through consistent communication and execution
Requirements:
- 5+ years of experience in a technical customer-facing role
- Strong technical aptitude and ability to understand complex systems
- Experience coordinating cross-functional technical teams
- Excellent written and verbal communication skills
- Strong organizational skills with attention to detail
- Ability to manage multiple customer engagements simultaneously
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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