Technical Account Manager
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Job Description
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Responsibilities:
- Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap.
- Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews.
- Lead troubleshooting efforts for sophisticated implementation issues.
- Provide architectural guidance and technical recommendations during critical phases of client implementations.
- Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance.
- Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts.
Requirements:
- 5+ years of experience in technical support, solutions architecture, or technical account management roles
- Strong hands-on experience with low-code/no-code development platforms
- Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
- Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
- Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven track record of building trusted relationships with enterprise clients.
Benefits:
- Competitive salary and benefits
- tuition, and lifestyle reimbursements
- bespoke mindfulness and fitness initiatives
- Flexible PTO policy
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