Technical Account Manager
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Job Description
Technical Account Manager at Nerdio guiding customers through AVD optimizations and account management. Collaborating with Sales and Customer Success teams for customer advocacy and value realization.
Responsibilities:
- Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
- Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
- Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.
Requirements:
- Minimum of 5 years of relevant experience in account management, consulting, or professional services.
- Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
- Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
- Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
- Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
Benefits:
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
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