Senior Technical Account Manager
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Job Description
Senior Technical Account Manager advising enterprise clients on Akamai Compute cloud solutions. Driving deployment, optimization, adoption, and issue resolution across customer-facing technical teams.
Responsibilities:
- Build trusted relationships as the primary technical contact for Akamai Compute solutions
- Guide the design, implementation, and optimization of Akamai Compute infrastructure
- Advocate for support, monitor environments, resolve issues, and optimize performance
- Develop technical strategies leveraging Akamai Connected Cloud and Linode services
- Conduct workshops, technical demos, and best-practice training
- Represent customer needs and provide feedback to enhance Akamai Compute products
- Bridge services, support, engineering, and clients to drive adoption and customer satisfaction
Requirements:
- 7+ years of experience in technical account management, systems engineering, or a related role
- Excellent knowledge and experience with a wide variety of cloud providers, technologies, and solutions
- Customer-first problem-solving ability
- Efficient communication in English
- Experience supporting enterprise customers or working in a customer-facing technical role
Benefits:
- Benefits supporting health, well-being, finances, and life beyond work
- FlexBase flexible workplace options: work at home, in an office, or a combination of both
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