Technical Account Manager
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Job Description
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Responsibilities:
- Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi
- Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities
- Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go to” person
- Proactively monitor your customers’ Boomi environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”
- Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance
- Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health
- Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product
- Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution
Requirements:
- Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications
- 5+ years or relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus
- Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
- Strong understanding of enterprise infrastructure, software and cloud architecture
- Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
- Strong active listening and empathy skills
- Polished, persistent and influential communicator
- Occasional travel
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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