Technical Account Manager

Posted 23ds ago

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Senior Technical Account Manager owning strategic accounts at Clerk. Blending product expertise with relationship management for customer success.

You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact
Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers

4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company
Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs). Prior experience with auth platforms is a strong plus
Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams
Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships
Comfort operating with high autonomy in a fast-moving, globally distributed team where priorities shift and you’re expected to drive outcomes, not wait for direction
Experience working with CRMs (e.g. Attio, Salesforce), support platforms (e.g. Plain, Zendesk, Intercom) and async communication tools (e.g. Slack)
Excellent written and verbal communication—you can translate technical concepts for non-technical stakeholders and advocate persuasively for customer needs internally.

Competitive Salary – We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.
Equity Ownership – At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.
Work Gear - Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best.
Flexible Vacation Policy – We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.
Diverse and Inclusive Team – Join our exceptional, diverse, and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.