Technical Product Business Analyst
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Job Description
Technical Product Business Analyst in a remote role supporting product solutions and analysis at fusionSpan. Collaborating with cross-functional teams to enhance technical product offerings for clients.
Responsibilities:
- Conduct comprehensive business and technical analysis across all Innovation Lab products, including fusionCore and all accelerators.
- Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and system behavior.
- Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work.
- Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues.
- Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements.
- Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content.
- Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches.
- Provide training and guidance to internal teams and customers on product functionality and best practices.
- Facilitate communication across cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as needed.
- Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches.
- Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators.
- Coordinate with data and reporting resources to define and validate data requirements.
- Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.
Requirements:
- 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment.
- 3+ years of experience supporting technology or platform implementation projects.
- Demonstrated ability to independently lead requirements gathering and solution definition.
- Proven success crafting clear, scalable product solutions.
- Hands-on experience with Salesforce implementations or administration, with a focus on product development or large-scale enterprise implementations.
- Advanced knowledge of Flows, Permission Sets, and Data Modeling.
- Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence.
- Experience assessing UI for readability and usability.
- Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages.
- Strong analytical, documentation, and communication skills.
- Demonstrated ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements.
- Experience partnering with designers to ensure functional requirements align with the Salesforce Lightning Design System (SLDS) for a native look and feel.
Benefits:
- Great benefits
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