Technical Service Engineer
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Job Description
Technical Service Engineer supporting papermachine clothing sales team and its customers in Southeast. Delivering technical service and identifying challenges through industry best practices.
Responsibilities:
- Serve as the frontline point of contact for day-to-day customer needs.
- Conduct paper machine audits, service calls in close cooperation with local Application Sales Engineers (ASE).
- Communicates customer activity, sales opportunities, & competitive intel to the ASE & Regional Sales Manager (RSM).
- Provides assistance & guidance with machine clothing installations, developing supervisory & advisory capabilities.
- Take ownership of a specified territory and devise strategies to meet sales objectives.
- Makes in mill repairs of machine clothing to allow product to remain in operation.
- Develop strong inter-reliant relationships with customers through quality on-site support and social interaction.
- Mitigates warranty exposure through early detection and prevention of potential problems.
- Assists paper mills to set up proper records and complete value results platforms.
- Build & maintain comprehensive databases on customer paper machine clothing.
- Manage an expense budget within the guidelines provided.
- Performs other job-related functions as assigned.
Requirements:
- Bachelor’s degree in engineering, Business, or a related technical field preferred.
- Candidates with a strong mechanical aptitude and hands-on experience in industrial environments are encouraged to apply, regardless of formal education.
- Military background with relevant technical training and leadership experience is highly valued.
- Prior experience in customer service roles within manufacturing or factory operations is a strong asset.
- Familiarity with papermaking processes, industrial equipment, or technical sales support is a plus.
- Proven ability to work in a fast-paced, customer-facing role with a focus on problem-solving and operational improvement.
- Requires strong computer skills, including a strong understanding of Word, Excel, Power BI, and general database management.
- Regular travel within the assigned region.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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