Technical Services Specialist
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Job Description
Technical Services Specialist maintaining IMAX digital projection and audio systems for IMAX theatres. Providing remote and on-site support, troubleshooting, repairs, and preventative maintenance across the UK and Europe.
Responsibilities:
- Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
- Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
- Handle and maintain sophisticated, high-value projection and audio equipment in a critical "show must go on" environment
- Plan, schedule, and execute service visits, including hardware and software installations
- Diagnose and resolve equipment failures to minimize downtime and reduce lost shows
- Respond to customer alerts, emails, and phone calls within established service level expectations
- Support emergency service dispatches and recover systems to normal operation as quickly as possible
- Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations
- Prepare detailed service reports following customer visits
- Maintain accurate service records and complete reporting through CRM systems and internal databases
- Track replacement parts and ensure compliance with warranty return requirements
- Maintain accurate theatre information and technical records
- Identify opportunities to enhance service quality and operational efficiency
Requirements:
- Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or an equivalent combination of education and relevant experience
- Experience in electronics, computer repair, field service, or technical support environments
- Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment
- Ability to read and interpret electrical schematics and technical documentation
- Experience handling and installing electronic components using proper anti-static procedures
- Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent customer service, interpersonal, and communication skills
- Experience with Microsoft Office Suite, Outlook, and common PC hardware and software
- Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications
- Working knowledge of FTP protocols, Telnet, and related utilities
- Valid driver's license and passport with the ability to travel extensively throughout the UK and Europe
- Experience supporting commercial cinema, audiovisual, or projection systems is nice to have
- Background in field service, help desk, repair bench, or network support is nice to have
- Experience with Windows operating systems, networking, and troubleshooting is nice to have
- Industry experience in Cinema Technology, Entertainment Technology, Audiovisual (AV), Electronics, Technical Field Services, or IT Infrastructure is nice to have
- Ability to work evenings, weekends, and holidays as business needs require
- Ability to lift up to 50 lbs. and work at heights as required
Benefits:
- Workplace culture built on respect and a welcoming, diverse atmosphere
- Remote, home-based work arrangement
- Opportunity to work for IMAX, a global innovator in entertainment technology
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