Technical Support Engineer
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Job Description
Technical Support Engineer at FORTNA providing remote enterprise-level support for automated material handling systems. Troubleshooting and diagnosing complex issues in logistics and fulfillment operations.
Responsibilities:
- Provide remote technical support for automated material handling, logistics, and fulfillment systems
- Troubleshoot customer issues involving PLCs, SCADA systems, electrical controls, software applications, and mechanical equipment
- Analyze, diagnose, and resolve production-critical issues in a timely and effective manner
- Guide customers, field technicians, vendors, and internal teams through troubleshooting and recovery efforts
- Utilize electrical schematics, PLC code, SCADA platforms, technical documentation, and system drawings to identify root causes and corrective actions
- Perform or oversee system modifications to improve performance, reliability, and uptime
- Manage support cases from initial issue identification through final resolution, ensuring consistent communication and progress updates throughout the lifecycle of the issue
- Coordinate across internal teams and external partners to drive complex technical issues to completion
- Maintain a high level of professionalism while supporting customers during high-pressure operational events
- Work independently and effectively in a remote environment with minimal supervision
- Participate in a rotating weekend on-call schedule as an escalation resource
Requirements:
- Associate’s or Bachelor’s degree in Engineering, Engineering Technology, Automation, Mechatronics, or a related field preferred
- 5+ years of experience supporting material handling, logistics, distribution, fulfillment, or industrial automation systems
- 5+ years of hands-on experience with electrical controls, PLCs, automation systems, software, and/or mechanical troubleshooting
- Strong background in industrial automation and controls support required
- Experience supporting live production or operational systems strongly preferred
- Previous experience in commissioning, controls engineering, field service, technical support, or a related automation-focused role preferred
Benefits:
- Remote technical support for automated material handling, logistics, and fulfillment systems
- Weekend on-call support rotation required
- Continuous learning opportunities
- Commitment to workplace culture that thrives on collaboration and celebrates diversity
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