Technical Support Specialist – Healthcare
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Job Description
Technical Support Specialist providing assistance via phone, email, and chat for Crescendo AI's customer experience. Engaging customers and troubleshooting application issues while working in a remote role.
Responsibilities:
- Effectively managing incoming emails, social media inquiries, and some inbound calls
- Building sustainable relationships of trust and generating help through open and interactive communication
- Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
- Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
- Following communication procedures, guidelines, and policies. Research answers or solutions as needed
- Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
- Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)
Requirements:
- Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalities
- Strong written and verbal communication skills
- The ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must
- Active listening skills (and reading comprehension)
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving and critical thinking skills
- Attention to detail and diligence are a must
- Track record of high-achieving attitude
- Mindfulness-centered attitude
- Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships
- Highly empathetic, and compassionate, and able to convey that over email and chat
- Interest in Mind-Body connection, meditation, yoga, all of this is a plus
Benefits:
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
- Remote working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Competitive retirement benefits
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
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