Technical Support Specialist
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Job Description
Technical Support Specialist supporting Ting customers by phone and email. Troubleshooting smart-home fire-prevention technology and testing software and hardware.
Responsibilities:
- Provide support to Ting customers by phone and email
- Create and maintain clear, concise, and accurate documentation for internal and external use
- Act as liaison to ensure smooth operations and service delivery to all customers and partners
- Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
- Support the Engineering team with testing software and hardware
- Troubleshoot issues down to the root cause
- Perform other duties as required
Requirements:
- Associate's degree or valid (up-to-date) certification in a related field
- 2 years' work experience in a technical support or customer support role
- Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays
Benefits:
- Competitive salary
- Equity
- Freedom - ability to make, own, and carry out decisions
- 401k and match
- Health, dental, and vision insurance
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