Technical Writer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Writer at Granicus responsible for creating documentation for products focusing on public release notes. Collaborating with multiple teams, ensuring clarity and consistency in communications.
Responsibilities:
- Edit, format, publish, and share internal and external release notes for multiple products.
- Rewrite and re-format product, engineering, marketing, and training/implementation communications for utilization on the support portal.
- Follow style guide and processes and work with team for ongoing improvement and adaptation.
- Use logic and general software understanding to strategically ensure accuracy and effective communication approaches.
- Assist in the work and planning related to documentation migration projects.
- Share product's customer communications across company teams as instructed and as needed.
- Work closely with multiple teams to increase and enable consistency and clarity of customer communications.
- Monitor and document the organization, usage, review, and updating of the support portal content.
- Work with AI tools and other teams to review and update the Knowledge Base.
- Edit and review other writers' work as requested.
- Track, collect, and compile product documentation data for statistical analysis and reports.
- Attend meetings with other departments to learn about projects and requirements.
- Use provided tools to follow established SOPs: Jira tickets to track work and manage tasks, Salesforce Knowledge Base for document creation and web display, Confluence for internal documentation, Wistia for video management, Miro for planning and sharing the grouping and hierarchy of portal documentation, Adobe and Word for editing attachments, AI - Forethought and ChatGPT
Requirements:
- A degree in technical writing or 2+ years of directly related experience
- The ability to communicate well with team members and people and teams from various backgrounds and with different working styles
- Experience with documentation management
- Experience with writing to audiences with different needs and levels of understanding
- You are detail-oriented, with excellent problem-solving skills
- You have effective project and task management skills, including challenging the status quo and identifying needs to re-assess existing approaches/processes
- You are adaptable, enjoy working in a fast-paced dynamic environment, and have comfort with multi-tasking
- You demonstrate an ability to meet tight deadlines without compromising accuracy
- Skills in utilizing the provided tools are a plus
Benefits:
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
Similar Jobs
Senior Technical Content Writer – Instructor
Technical Content Writer and Instructor at D-Wave creating course content for quantum computing education and optimization problem-solving training.
B2B Technical Content Writer
Writer partnering with marketing team to produce educational blog content for the maritime industry focusing on SEO and long-term positioning.
Technical Editor
Technical Editor editing Safety Basis documents for Los Alamos National Laboratory. Collaborating with engineers and safety analysts to ensure compliance and improve document quality.
Technical Writer
Technical Writer responsible for translating complex technical content into user-friendly documentation for Optro. Collaborate with teams to create high-quality user guides and tutorials.
Technical Editor Associate
Technical Editor Associate at GDIT performing copyediting for Department of Defense-funded scientific documents. Collaborating with remote teams using style guides and detail-oriented editing processes.
Technical Writer
Communications and Technical Writer role supporting the Managed Infrastructure Service Provider contract for CMS. Involves collaboration with IT, software development, and delivering audience-targeted communication.
Senior Technical Writer
Senior Technical Writer enhancing user experience for Kentik's network intelligence platform. Responsible for maintaining and expanding the Knowledge Base and creating documentation in collaboration with product teams.
Technical Content Marketer, New Grad
Technical Content Marketer role at Infisical focusing on complex engineering topics and writing engaging content. Collaborate with founders and engineering team for blog and tech content creation.
Senior Technical Writer
Senior Technical Writer shaping Kubernetes documentation at vCluster. Driving user success through a high-impact documentation experience.
Technical Writer
Technical Writer responsible for creating and maintaining product documentation for Vasion's SaaS platform. Collaborating with product teams to ensure clear and precise communication of features and usage.
Senior Technical Writer
Senior Technical Writer at vCluster creating high-impact documentation experiences for Kubernetes virtualization. Leading documentation strategy and working with cross-functional engineering teams.
Professional Technical Writer
Technical Writer developing and managing stakeholder communications for Gainwell’s Colorado Medicaid account. Collaborating with internal experts for content accuracy and quality.
Senior Technical Writer – Documentation Specialist
Senior Technical Writer producing engaging documentation for integration processes on a SaaS platform. Collaborating with software engineering teams in a fully remote environment based in Malaysia.
Senior Documentation Writer
Documentation Writer Sr. planning and developing content for CSG's software products and applications. Creating deliverables including user and technical guides, release notes, and video content.
Lead Documentation Writer
Lead Documentation Writer developing user and technical guides at CSG. Collaborating in a remote, Agile team environment with a focus on innovative documentation strategies.
Technical Writer II
Technical Writer supporting the Command and Control Afloat Integration Support for U.S. Coast Guard. Preparing systems documentation and procedures with focus on engineering and technical writing.
Technical Editor – Writer
Technical Editor/Writer providing editorial support for government agencies' program monitoring and compliance. Drafting and reviewing content while ensuring adherence to agency standards and accessibility guidelines.
Technical Writer – Contractor
Technical Writer contractor creating middle-of-funnel blog content translating complex database and AI concepts. Collaborating with marketing for effective engagement.
Technical Editor – Bilingual
Bilingual Technical Editor enhancing digital learning content clarity and quality in English and French-Canadian. Collaborating with diverse teams to maintain high standards in editing and audio production.
Technical Writer
Technical Writer developing product documentation for DomainTools through collaboration with teams and hands-on testing. Ensuring user-centric and technically correct guides for a technology-focused audience.