Technical Writer
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Job Description
Technical Writer responsible for translating complex technical content into user-friendly documentation for Optro. Collaborate with teams to create high-quality user guides and tutorials.
Responsibilities:
- Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content.
- Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
- Find creative solutions to scale documentation efforts. This includes leveraging AI-assisted writing tools and automation to improve speed-to-market and consistency without sacrificing quality.
- Organize and structure Help Center content to ensure it is easily navigable and searchable, directly impacting product adoption and ticket deflection.
- Ensure all documentation aligns with Optro’s brand voice and tone, maintaining a consistent "source of truth" for all users.
Requirements:
- 5+ Years of Experience: Proven track record in technical writing within a fast-paced SaaS environment.
- Technological Agility: A self-starter who can navigate ambiguity and master complex software tools and workflows with minimal hand-holding.
- AI-Forward Mindset: Experience (or a strong interest) in using Generative AI and other automation tools to optimize the writing, editing, and formatting process.
- Stakeholder Mastery: Ability to manage expectations across various departments, balancing competing priorities and high-pressure deadlines.
- End-to-End Ownership: Strong experience owning the entire documentation lifecycle—from the initial discovery phase with SMEs to final publication and maintenance.
- Visual Communication: Experience creating infographics or diagrams to explain abstract topics and workflow processes.
- Technical Stack: Strong experience with Zendesk; familiarity with Markdown, Git, or API documentation is a plus.
Benefits:
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- $200/mo for anything that enhances your life
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
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