Telesales Supervisor
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Job Description
Telesales Supervisor leading licensed agents selling Medicare Advantage policies at Devoted Health. Fostering high performance, accountability, and compliance across multiple states.
Responsibilities:
- Lead and develop a team of licensed telesales agents selling Medicare Advantage policies across multiple states.
- Deliver real-time training to drive resilient sales results, ensuring a strict balance between high conversion and uncompromising compliance.
- Achieve goals related to phone service levels, call quality, outbound contacts, sales, and appointments.
- Manage remote and onsite teams across multiple time zones (Eastern, Mountain, Pacific, and Hawaii).
- Identify training, tech, or process-related needs to improve the member and agent experience.
Requirements:
- At least 2 years of supervisor/manager experience in a high-volume environment.
- At least 4 years of experience in a call center, telesales, or sales environment.
- Valid/current state health insurance license (or the ability to acquire one prior to your start date).
- Proven ability to manage the transition between the 'lock-in' season and high-pressure AEP/OEP cycles.
- Strong analytical skills; proficient with Excel/Google Sheets and able to use dashboards/KPIs to drive tangible improvements.
Benefits:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
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