Training Support Representatives – Part-time, Casual
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Job Description
Technical Support Representatives ensuring virtual training programs run smoothly at Prosci. Managing technical issues during sessions and supporting instructors with logistics.
Responsibilities:
- Set up and test virtual platforms (Zoom, Teams, LMS) prior to sessions.
- Monitor and manage breakout rooms, screen sharing, polls, and engagement tools during live programs.
- Troubleshoot participant connectivity and audio/video issues in real time.
- Coordinate with IT or vendors for escalated technical problems.
- Confirm attendance and ensure sessions stay on schedule.
- Share knowledge check links, track results, and flag issues to the Executive Instructor.
- Manage end-of-day communications and post-session content distribution.
- Assist with uploading materials, permissions, and pre-session tech setup.
- Act as the Executive Instructor’s technical partner during sessions.
- Handle behind-the-scenes logistics so the instructor can focus on delivery.
- Maintain calm and professionalism under pressure.
- Provide real-time support for technical challenges without disrupting the flow of the session.
Requirements:
- Experience using and troubleshooting virtual platforms including Zoom, Teams, Webex, etc.
- Prior experience in virtual training support or technical customer service strongly preferred.
- Excellent problem-solving and multitasking skills under time pressure.
- Clear, professional communication style.
- Reliable internet connection and quiet home office setup.
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