Customer Service Coordinator, Order Processing – ERP, 3PL
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Job Description
Join MELAG Australia as an Order Fulfilment Coordinator managing order processes for dealer partners. Work remotely while coordinating with our team and 3PL providers.
Responsibilities:
- Receive and process purchase orders from specialist dealer partners across Australia.
- Enter, manage and track orders in our ERP system.
- Coordinate stock availability, replenishment and deliveries with our Australian 3PL provider.
- Liaise with MELAG HQ (Berlin) on supply planning, backorders, inbound shipments and product availability.
- Ensure accurate master data (customers, pricing, shipping details) and maintain clean order documentation.
- Provide friendly, responsive customer communication (email/phone) and resolve order/delivery issues.
- Support periodic reporting (order status, backorders, stock levels) and continuous process improvement.
Requirements:
- Experience in order processing / customer operations / supply chain coordination (B2B preferred).
- Confident working with ERP systems; ideally Microsoft Dynamics NAV / Business Central.
- Strong attention to detail and a structured, reliable way of working.
- Excellent communication skills and a customer-first mindset.
- Comfortable coordinating across time zones and with external partners (3PL, dealers).
- Based in New South Wales, with a stable home-office setup.
Benefits:
- Join a highly qualified, motivated, and internationally connected team.
- A company with a strong brand, high-quality standards and innovative medical solutions.
- 100% remote work (NSW-based)
- Modern tools, structured onboarding and direct impact on customer satisfaction
- A high degree of autonomy: independent, goal-driven work with room for your ideas.
- Ongoing training and professional development, plus modern tools to help you succeed.
- Strong support from our headquarters in Berlin.
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