Federal DoD Customer Support Manager
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Job Description
Customer Support Manager for Federal DoD Government Markets at Motorola Solutions ensuring customer satisfaction and managing service contracts. Cultivating relationships and driving business growth in multiple states.
Responsibilities:
- The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers.
- Emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.
- Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and continue to grow the overall Motorola Service business.
- Responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies.
- Responsible for achieving P&L goals, including those for service billings, and cost/margin performances.
Requirements:
- 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired.
- Knowledge of Motorola RF systems and products is a plus.
- Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required.
- Job performance depends on ability to successfully utilize Oracle and Salesforce applications.
- Experience with US Federal Government contracts performance is a plus.
- US Citizen with ability to obtain US Government clearance(s).
Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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