Trilingual Trainer
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Job Description
Trilingual Trainer helping 360Learning clients master its collaborative learning platform and methodology. Owning webinars, scalable training programs, and client adoption initiatives.
Responsibilities:
- Serve as the pedagogical and platform expert within the Professional Services team
- Empower clients to build Collaborative Learning organizations by mastering the platform and methodology
- Own the One-to-Many offer, including Engagement Academy and Stadium webinars
- Deliver scalable learning content and help clients successfully adopt the platform
- Work closely with Customer Success and Product teams to address client friction points and needs
- Master the platform's core user experience and Collaborative Learning methodology
- Become certified on the methodology
- Host Stadium webinars and gather peer feedback
- Update the Engagement Academy based on product releases
- Contribute to the Confluence internal knowledge base
- Lead projects improving the One-to-Many strategy
- Participate in Product discovery meetings and share client adoption insights
- Analyze Academy completion rates and Stadium satisfaction scores
- Build processes and update Confluence
- Onboard and mentor new Trainers
- Develop advanced toolkits and training paths based on successful client use cases
Requirements:
- 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
- Excellent writing skills in different styles and tones
- Impeccable spelling and grammar in German, English, and French
- Recognized listening and teaching skills
- Clear and concise written and oral communication
- Proactive, results-oriented working style
- Past experience in the learning industry is a plus
- Enthusiasm for the company's working environment and culture
Benefits:
- Work From Home stipend
- RTT
- Lunch vouchers
- Medical insurance
- Gym subscription
- 1 month parental leave for the second parent
- Flexible hours
- Full remote work possible anywhere in France
- Equity
- Variable compensation component
- Active employee resource groups (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)
- Corporate Social Responsibility initiatives
- Convexity Culture framework and team/product/process resources
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