Software Trainer
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Job Description
Software Trainer creating customer curriculum and delivering virtual and on-site training for Bridgeway’s enterprise benefits administration software. Managing training engagements across benefits, claims, eligibility, and pension processing.
Responsibilities:
- Create and conduct interactive classes for customers using proprietary enterprise benefits administration software.
- Own customer-facing training end to end and serve as the primary point of contact for training engagements.
- Independently learn the product and customer configurations to build and facilitate curriculum for internal teams and external customers.
- Develop and maintain exercises, job aids, quick-reference guides, and process documentation.
- Collaborate with leadership, product managers, and subject matter experts to keep curriculum current.
- Deliver customer-specific training virtually and on-site, tailored to customer configurations and skill levels.
- Manage training schedules and deployment across customer accounts.
- Gather feedback and performance data to evaluate and refine content and delivery methods.
- Consult with customers and internal teams on training scope and approach for unique or complex projects.
Requirements:
- A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
- A bachelor's degree in a related field.
- Able to partner with subject matter experts, given the complexity and configurability of the software and range of customer environments.
- Technical writing skills, with experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience.
- Strong written and verbal communication and presentation skills, with the ability to convey complex software functionality clearly and engage individuals at all levels of an organization.
- A proactive, self-motivated self-starter with a genuine passion for continuous learning and for improving processes and the customer experience.
- Strong organizational skills, with the ability to manage multiple training engagements simultaneously.
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes.
- Familiarity with Microsoft Office, PowerPoint, and Smartsheet for developing training materials, presentations, and managing training schedules.
- East Coast candidates are preferred.
- Certification in training or learning and development is preferred.
Benefits:
- Remote work arrangement
- Approximately 25% travel across the U.S. and Canada
- Live virtual training via Teams
- Equal Opportunity Employer
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