Customer Trainer
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Job Description
Customer Trainer delivering da Vinci robotic-assisted surgery training for healthcare teams. Supporting training programs, operating-room initiatives, and customer education for Intuitive in Prague.
Responsibilities:
- Report directly to the Training Manager for the region
- Deliver da Vinci® System technology training
- Facilitate surgeon-led training for surgeons, first assistants, and operating-room staff across multiple surgical specialties
- Conduct da Vinci® Surgical System training programs at designated training centers and remote centers
- Lead and support specialized training programs and Society events
- Support surgeon educators and course participants
- Conduct surveys to gather data and measure program effectiveness
- Act as a subject matter expert for internal projects, including new product development, training material and protocol development, and training research initiatives
- Collaborate with the Training team to improve existing training programs
- Conduct in-services and system technology skills development activities with customers on new and established products
- Occasionally support the da Vinci® System in a hospital operating room
- Support system troubleshooting and maintenance at the training center
- Manage training center logistics, inventory, and training calendars
- Maintain capital equipment, including cleaning and sterilizing instruments and accessories
- Support positive relationships between external training center personnel and ISI management
- Contribute to quarterly organizational goals
- Develop competency in da Vinci® System technology, applications and advanced technology, OR Efficiency Training Pathway processes, and training/coaching techniques
Requirements:
- Fluent in English and Czech
- Polish beneficial to have
- High capacity and excellent problem solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Solution oriented
- Excellent oral and written communication skills
- Strong interpersonal skills
- High capacity to learn in a fast paced environment
- Commitment to self-development
- Ability to work in a team environment
- Ability to be flexible with hours of operation
- Ability to travel up to 30%
- Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
- Ability to sit or stand for multiple hours
- Ability to lift up to 50 lbs.
- Knowledge of adult learning principles
- Medical-device experience
- Professional Training experience
- Clinical and/or operating room experience
Benefits:
- Remote work arrangement; employees come onsite when requested by the leader
- Opportunities for long-term growth and professional development
- Inclusive and diverse team culture
- Equal employment opportunity protections
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