Technology Trainer
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Job Description
Technology Trainer Intern creating customer training and knowledge content for Veritas Automata’s clinical trial technology platform. Translating software releases into guides, curricula, eLearning, and user education.
Responsibilities:
- Identify and assess current and future training needs alongside each software release
- Deploy varied training methods, including technical user guides, training presentations, and eLearning technologies
- Create and maintain curricula, training manuals, classroom exercises, competency assessments, testing, and online learning modules
- Monitor and evaluate training program effectiveness, success, and return on investment, and report findings
- Maintain awareness of training trends, developments, and best practices
- Deliver customized training programs for customers
- Identify additional training and education needs for the company and its customers
- Create and maintain training project plan templates with the Customer Engagement team to meet implementation deadlines
- Deliver classroom and online training to end users in group or individual settings
- Conduct observations and surveys of end users to improve course materials and delivery
- Build, maintain, and improve the customer-facing product knowledge base, including user guides and knowledge articles
- Determine where new functionality fits within the knowledge base structure based on system areas, end-user roles, and workflows
- Interpret release documentation for new functionality and enhancements, asking stakeholders targeted questions to confirm context and accuracy
- Support consolidation of internal product knowledge into a centralized internal knowledge base
- Collaborate with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate and high quality
Requirements:
- Bachelor's degree in a business or health-related field from an accredited institution, or be a licensed healthcare professional
- 3 to 10+ years' related experience in health sciences, allied health, or IT
- Prior training experience in small/large groups, classroom, and online settings
- Exceptional attention to detail and commitment to precision and quality
- Knowledge of ICH/GCP and local regulatory authority drug research and development regulations
- Preferred working knowledge of FDA Guidance Documents, EU Directives, ISO 14155 regulations, drug/device development, and clinical monitoring procedures
- Knowledge of web-based communication tools for training delivery
- Demonstrated technical aptitude and ability to learn new technology quickly
- Proficiency with general computer hardware and software
- Ability to multitask and work effectively in a fast-paced environment with changing priorities
- Strong English at C1 level, with verbal and written communication skills across all organizational levels
- Excellent organizational and time-management skills; ability to prioritize work to meet deadlines
- Experience working with agile technical development teams ideally preferred
Benefits:
- Employees can work remotely
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