Field Implementation Trainer
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Job Description
Field trainer implementing myKaarma’s automotive dealership SaaS and AI tools nationwide. Training dealership personnel to improve Service Lane Technology adoption, workflow efficiency, and customer engagement.
Responsibilities:
- Empower Fixed Operations personnel across the dealer network to use the SLT product suite and improve revenue and operational efficiency
- Deliver comprehensive training on myKaarma products, including AI-enabled Service Lane Technology capabilities
- Train technicians, advisors, parts consultants, and other dealership personnel through standardized small-group and one-on-one training
- Assess each project and coordinate with the Lead Field Implementation Trainer
- Review Salesforce notes, deployment handoff notes, and product specialist handoff notes before installations
- Guide users through process adjustments and troubleshoot issues
- Coordinate with team leads and dealer management to support implementation goals
- Collaborate with the Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and dealerships
- Document dealership training notes and provide written post-training summaries and follow-up outreach
- Work with Deployment, Support, Product Managers, and other internal teams to resolve customer needs
- Communicate feedback to refine and enhance the training process
- Stay informed about product updates and evolving dealership practices
- Explain responsible use of AI-supported insights as assistance rather than replacement for professional judgment
Requirements:
- Preferred: 2+ years of experience in automotive dealership fixed operations
- Preferred: 2+ years of experience in automotive software consulting, installation, or training
- 2+ years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust
- Strong written and verbal communication skills
- Highly organized and proactive, with a strong sense of urgency
- Ability to quickly learn and adapt to new technologies and stay current with product innovations and industry trends
- Willingness and ability to commit to a full-time travel schedule, Monday–Friday, four weeks per month
- Valid driver's license
- Valid Real ID for travel
- Credit or debit card with the ability to rent vehicles, purchase hotel accommodations, meals, and miscellaneous expenses when necessary
- Proximity to a major US airport
- A valid passport is preferred but not required
Benefits:
- Bonus
- Comprehensive medical, dental, vision, life, and disability benefits
- Wellness stipend
- Telework stipend
- Generous vacation time
- Dog-friendly offices
- Unlimited snacks or refreshments on-site
- Company reimbursement for vehicle rentals, hotel accommodations, meals, and miscellaneous travel expenses
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