User Researcher
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Job Description
Qualitative/Mixed Methods Researcher leading research lifecycle to enhance product development at Branch International. Conducting user research and collaborating with teams to implement insights.
Responsibilities:
- Design and conduct generative (discovery) and evaluative (usability) research using a variety of methods, including 1:1 interviews, surveys, usability testing, card sorting, and diary studies.
- Validate concepts and prototypes early and often to reduce risk and ensure usability
- Conduct competitor research to benchmark our products and services against the market to recommend improvements
- Champion a user-centric culture by advocating for research insights across the organization, specifically bridging the gap between our India-based teams and the global product organization
- Foster strong cross-functional relationships, ensuring that research learnings are cascaded through different teams effectively to make it impactful and actionable
Requirements:
- Bachelor’s Degree required, Masters preferred
- At least two years of experience as a Product researcher/UX researcher in an agency setting or a product company
- Analytical with excellent attention to detail
- Multi-tasker, organized and methodical
- Excellent problem solving skills
- Highly entrepreneurial, be able to take initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
- Good collaborator, startups are a team sport. You listen to others, speak your mind, and ask the right questions.
- Multi-language proficiency preferred, especially ability to converse in Telugu would be a plus.
Benefits:
- Mission-driven, fast-paced and entrepreneurial environment
- Competitive salary and equity package
- A collaborative and flat company culture
- Remote first, with the option to work in-person occasionally
- Fully-paid Group Medical Insurance and Personal Accidental Insurance
- Unlimited paid time off including personal leave, bereavement leave, sick leave
- Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
- Monthly WFH stipend alongside a one time home office set-up budget $500
- Annual professional development budget
- Discretionary trips to our offices across the globe, with global travel medical insurance
- Team meals and social events- Virtual and In-person
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