UX Research Manager
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Job Description
Research Manager leading globally distributed UX research teams and partnering with major tech clients. Ensuring exceptional insights and supporting professional development within a collaborative team environment.
Responsibilities:
- Lead a globally distributed community of UX researchers
- Partner with stakeholder teams within a major tech client
- Ensure high-caliber client engagements through exceptional partnerships and research methods
- Provide in-the-moment feedback to researchers for continuous professional development
- Develop and maintain cross-functional relationships internally and with clients
- Participate in key client and project team meetings
- Actively contribute to hiring and onboarding new research members
Requirements:
- 5+ years of professional experience executing qualitative and quantitative research in a fast-paced, client-facing environment
- 3+ years of experience overseeing a team of 5 - 7 researchers
- At least 1 year of experience managing globally distributed teams across multiple countries and time zones
- Self-starter and self-motivated, with the ability to work autonomously and lead a team of researchers with minimal supervision in a high-volume, client-driven business
- Well-versed in multiple research methodologies, such as 1:1 usability studies, diary studies, benchmarking, heuristics, competitive analysis, and survey design
- Experience and demonstrated proficiency in a variety of software tools and digital platforms (Google Workspace, Microsoft Office Suite, Salesforce, Slack, etc.)
- Bachelor's or advanced degree in Human-Computer Interaction, Psychology, Statistics, Economics, Engineering, Computer Science, or a related field
Benefits:
- Professional development opportunities
- Collaborative team environment
- Flexible work arrangements
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