VA Claims Specialist II
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Job Description
Serve as primary contact for VA disability appeal inquiries, providing education and resolving claimant issues. Review questionnaires and perform data entry in a support role for the Department of Veterans Affairs.
Responsibilities:
- Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process
- Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms
- Places outgoing calls to claimants when additional information or follow up as needed
- Position involves heavy data entry and claimant education, with the objective of solving problems without escalation
- Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process
- Performs work with minimal supervision
Requirements:
- Associate's degree or higher preferred with six months of customer service experience or appropriate Allsup experience
- Professional oral/telephone communication skills
- Superior organizational skills
- High level of initiative
- Excellent knowledge of Word and Excel
Benefits:
- Health, Dental, and Vision Insurance
- 401(K) Matching
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Spending and Health Savings Account
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
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