Claims Specialist II
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Job Description
Claims Specialist II helping customers restore their lives and providing high-quality experiences at Mercury Insurance. Investigating and processing claims while delivering exceptional customer service.
Responsibilities:
- Review and explain coverage details and the claims process to customers
- Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations
- Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention
- Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses
- Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability
- Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation
- Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties
- Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction
- Collaborate with a team to address the needs of shared customers when necessary
Requirements:
- High school diploma or equivalent, Bachelor’s degree preferred
- 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
- 6-12 months’ claims adjusting experience, preferred
- Prior experience working in a remote environment is a plus
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.
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