Value Realization Manager
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Job Description
Value Realization Manager quantifying ROI and customer outcomes for Accruent’s built-environment software. Supporting sales, retention, expansion, and executive value conversations.
Responsibilities:
- Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points
- Lead or support value discovery sessions and business case development for strategic sales opportunities
- Conduct ROI, total cost of ownership, and cost-benefit analyses to articulate the financial impact of Accruent solutions
- Deliver value-focused presentations to customer stakeholders and executive decision-makers
- Establish frameworks to measure pre- and post-implementation success metrics
- Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes
- Support Executive Business Reviews with data-driven insights on account value achieved
- Identify whitespace and expansion opportunities based on unmet needs or unrealized value
- Collaborate with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks
- Support the sales cycle, including RFP responses, procurement justification, and contract negotiations
- Enable sellers and account teams with tools, templates, and content for value-based selling
- Refine Accruent’s value realization methodology, templates, and messaging
- Capture and share best practices, reusable business cases, and outcome-based reference materials
- Support development of success stories and value narratives for marketing and customer advocacy programs
Requirements:
- 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company
- Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis
- Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives
- Experience working directly with customers and internal cross-functional teams in a fast-paced environment
- Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce
- Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries, preferred
- Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics preferred
- Bachelor’s degree in Business, Finance, Economics, or a related field preferred; advanced degree or certifications in business analysis or consulting is a plus
Benefits:
- Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program
- Learning and growth opportunities
- Reasonable accommodations for applicants with disabilities
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