VDI Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
VDI Administrator providing technical support for clients in virtual desktop environments and cloud infrastructure. Focusing on Citrix, Azure, and AWS solutions within GIS-driven setups.
Responsibilities:
- Own the First Response
- Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation
- Deliver fast, clear, and confident communication with both technical and non-technical users
- Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service
- Solve Real Problems in Cloud Environments
- Troubleshoot issues across: Citrix Virtual Apps & Desktops, Azure Virtual Desktop (AVD), AWS WorkSpaces
- Diagnose and resolve: User access and authentication issues, Performance degradation and latency, Connectivity, VPN, and session issues, Profile-related problems
- Support both ROK-managed and client-managed environments
- Support GIS in the Cloud
- Assist users working in Esri ArcGIS environments hosted in cloud platforms
- Troubleshoot issues tied to: GIS application performance, Data access and publishing, Integration with virtual desktop platforms
- Partner with ROK’s specialized GIS and Enterprise teams for deeper issues
- Keep Systems Running Smoothly
- Monitor alerts and proactively respond to incidents across AWS and Azure
- Support user provisioning, permissions, and environment configuration
- Perform administrative tasks across: Active Directory / EntraID, Domain Services maintenance, Cloud infrastructure (compute, storage, networking basics)
- Document, Improve, Repeat
- Document issues and resolutions with clarity and consistency
- Contribute to ROK’s internal knowledge base and runbooks
- Identify patterns and recommend automation or process improvements
- Collaborate with Experts
- Escalate complex issues with strong documentation
- Work cross-functionally with: Cloud Engineering, Database Team, Enterprise GIS Team
- Participate in on-call rotation as part of a team-first support model
Requirements:
- 4+ years in a technical support, help desk, or MSP environment
- Hands-on experience with one or more: Citrix Virtual Desktop, Azure Virtual Desktop (AVD), AWS WorkSpaces
- Strong understanding of: Windows environments, Basic networking (DNS, VPNs, firewalls), Cloud fundamentals (AWS and/or Azure)
- Experience using ticketing systems and working within SLAs
- A natural ability to troubleshoot, communicate, and stay organized under pressure
- Bonus Points: Experience with Esri ArcGIS (Enterprise or Desktop), Familiarity with: Active Directory / EntraID, Remote Desktop Services (RDS), PowerShell or scripting, MSP experience (huge plus at ROK)
Benefits:
- Opportunities to specialize in GIS, Cloud Engineering, or DevOps
- Gain exposure to enterprise-level cloud environments
- Work at the intersection of GIS + Cloud + Managed Services
- Part of a high-growth, high-energy team
- Culture that values people, performance, and progress
Similar Jobs
Certified Gainsight Administrator
Certified Gainsight Administrator responsible for technical builds and data integrity in customer success operations. Building automated customer journeys and monitoring performance metrics.
Administration Support Officer
Join our remote team as an Administration Support Officer providing client and administrative support. Thrive in an award-winning online tax return service environment.
Support Administration Specialist
Support Administration Specialist at Backblaze maintaining customer account health via chat and ticketing systems. Providing guidance on product use, troubleshooting, and license activation.
Senior Process Associate, Insurance Claims – German
Insurance Claims Administrator supporting claim processing and telephony operations at Genpact. Handling data entry, customer queries, and report preparations in a dynamic insurance environment.
Senior Process Associate – Insurance Policy Administration, Spanish
Insurance Process Associate managing administration requests from stakeholders in insurance policy sector. Ensuring quality processing and acting as a liaison between teams.
Senior Process Associate, Insurance Claims – Dutch (Flemish)
Insurance Claims Administrator role at Genpact focusing on data processing and customer service. Collaborating with internal teams and managing claim inquiries remotely in EMEA.
Supervisor, Administration
Supervisor in Administration managing compliance and legal support tasks for Ventra Health. Overseeing various administrative duties and documentation processes while ensuring adherence to policies.
District Administrator
Executive Assistant at TD providing organizational and administrative support for multiple executives. Ensuring smooth business operations through calendar management, travel coordination, and event planning.
Adjunct Faculty, Graduate Health Services Administration
Adjunct Faculty in Health Services Administration teaching online courses at Strayer University. Focus on high-quality instruction and student engagement while attending faculty meetings and adhering to University policies.
IT-Systemadministrator
IT-Systemadministrator providing remote support and system maintenance for clients. Join DATAGROUP's innovative team in Leipzig for a secure, flexible, and growth-oriented work environment.
Contracts Administrator
Contracts Administrator managing legal operations for Cyara, a leader in AI-powered customer experience assurance. Ensuring efficient workflows and compliance in contract management and legal processes.
Cloud Administrator
Cloud Administrator responsible for managing cloud environments and supporting cloud-hosted applications. Leading upgrades and collaborating with teams to ensure optimal performance.
Administrator
Administrator supporting the Valuation Team at Bradley Hall, ensuring efficient operations and client communication. Conducting property valuations and managing essential documentation.
Application Support Specialist, Document Management System – DMS Administrator
DMS Administrator supporting and developing document management systems at NORDFROST. Responsible for ensuring smooth digital document processes and user support.
Insurance Claims Administrator – Assistant Manager
Insurance Claims Administrator processing claims and supporting improvement projects for Genpact. Collaborating with teams and ensuring exceptional service standards in a remote EMEA environment.
Jira Administrator
Jira Administrator responsible for optimizing Jira environments and supporting project management teams. Focused on creating scalable workflows and effective knowledge transfer to internal teams.
Autodesk Vault Administrator
Autodesk Vault Administrator serving as primary steward of engineering document management. Deploying and maintaining Autodesk Vault Professional across multi-discipline engineering environment.
Practice Plan Program Administrator – Program Administrator 2
OHSU Practice Plan Program Administrator assisting in compensation programs and incentive plans for clinicians. Supports ongoing operational activities of OHSU's compensation structure for clinical faculty and associates.
Talent Administrator, Coordinator, Polish Speaking
Talent Administrator & Coordinator at Wilson plays a crucial role in recruitment processes. Collaborating with teams to manage candidate selection and documentation efficiently.
Senior Contract Administrator
Senior Contract Administrator managing and negotiating clinical trial contracts for City of Hope. Working with research teams and sponsors to ensure compliance and efficiency in clinical trial management.