VIP Travel Consultant
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Job Description
VIP Travel Consultant providing executive traveler support for BCD Travel, which simplifies corporate travel through digital experiences and global travel services. Managing reservations, policies, regulations, and consultations.
Responsibilities:
- Provide high-touch service excellence to key client travelers
- Handle incoming requests via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation and upsell related products
- Use BCD Travel tools and systems to complete requests
- Search and confirm travel reservations
- Understand client travel policies and guide customers accordingly
- Fulfill requests involving DOT, TSA, passports, visas, and other regulations
- Apply travel supplier rules
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements:
- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Ability to accurately and efficiently handle requests through multiple channels
- Knowledge of travel supplier rules
- Knowledge of DOT, TSA, passport, and visa regulations
- Flexibility in scheduling is a core requirement
- Ability to work in the United States
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Reasonable and necessary accommodations
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