Virtual Customer Service Representative
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Job Description
Virtual Customer Service Representative assisting customers through live video connections. Supporting bike selection, subscriptions, and troubleshooting in a fast-paced environment.
Responsibilities:
- Help customers choose the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Assist customers with signing up, creating accounts, and completing payments
- Use sales techniques to convert potential customers into subscribers
- Support customers with subscription questions, payments, and account issues
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns and objections while maintaining a high level of satisfaction
- Provide clear, accurate, and friendly communication to customers
- Coordinate with internal teams via chat and messaging tools to resolve customer requests
- Build trust and long-term relationships with our rider community
Requirements:
- **Native or fluent** Spanish
- **Fluent** English (C1 - C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via **live video** throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
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