Warranty Administrator
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Job Description
Warranty Administrator at technology company specializing in warranty processing for automotive dealers. Reviewing and analyzing warranty claims with a focus on maximizing revenue opportunities.
Responsibilities:
- Using experience and knowledge, review and analyze submitted claims (particularly with respect to complex claims) to consider whether additional revenue opportunities exist for the customer.
- Determine additional information to obtain from the customer, review additional information provided, and determine if the additional information obtained is sufficient or if further clarification or details are advisable to obtain from the dealership in order to achieve maximum payment on the claim for the dealership.
- Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently.
- Conduct a thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly.
- Communicate with customers and other relevant stakeholders to gather necessary information and resolve warranty claim issues.
- Document all warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures.
- Ensure accuracy and make corrections to warranty claims.
- Schedule hygiene: Maintain customer's warranty receivables schedule, ensure all items have been reconciled with the OEM, and communicate adjustments with appropriate parties.
- Collaborate with cross-functional teams, including customer success, technical support, product, and development, to address warranty claim trends and drive process improvements.
- Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution.
- Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to provide accurate information and support to customers and internal teams.
- Maintain training and certification(s).
- Assist in the development and implementation of training materials and documentation for warranty claim processing procedures.
- Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed.
- Perform other relevant duties as assigned.
Requirements:
- Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company.
- Excellent attention to detail and analytical skills, with the ability to review and interpret complex warranty terms and conditions.
- Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software and comfortable with learning new technology quickly and embracing change.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Self-motivated and proactive, with the ability to work independently from home, and collaborate effectively in a remote team environment.
- Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
- Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.
Benefits:
- 100% Remote opportunity
- Competitive salary + bonus + home office stipend
- Free employee health insurance
- 401K with employer match
- Chance to work with first-of-its-kind AI/ML technology
- Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive
- 10 days of Paid Time Off per year
- Recognizes 10 major holidays per year
- Monthly stipend of $100 to offset the expenses for your home workspace
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