Website Performance Manager
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Job Description
Website Performance Manager owning automotive dealership website relationships for Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, growth, and website performance enhancements through digital strategy and Salesforce.
Responsibilities:
- Build and maintain relationships with a portfolio of automotive dealership clients
- Manage a full and/or complex account load
- Understand and articulate customer problems while triaging and prioritizing bugs and issues
- Respond quickly to dealership inquiries and resolve most issues instantly
- Execute monthly customer reporting covering engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities
- Assess, prioritize, and present customer feature requests to leadership
- Communicate priorities, timelines, deadlines, and guidance to customers
- Use Salesforce to create product backlogs, track cases, and monitor team efficiency
- Drive portfolio application growth through upsell, expansion, and upgrades
- Manage account progress and results to support external client retention
- Collaborate with digital, creative services, and other departments to coordinate priorities and requests
- Recommend site performance enhancements, creative services, third-party advisements, and responsive design improvements
- Monitor KPIs including retention, expansion, engagement, adoption, and advocacy
Requirements:
- BS/BA in a related discipline or equivalent combination of education and work experience
- Minimum 2–3 years of progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management
- Understanding of dealership operations and ability to work with all dealership levels
- Working knowledge of digital marketing strategy for websites and advertising, including SEM, display, SEO, Google Ads, and Bing
- Google certifications in Ads, Analytics, Video, Mobile, or related areas
- Written, verbal, phone communication, and interpersonal skills
- Customer service and relationship management capabilities
- Ability to work independently and in a team environment
- Knowledge of Salesforce
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Working knowledge of HTML and CSS
- Knowledge of website strategy, concepts, website analytics tools, and Google Analytics
- Solid analytical and data-driven thinking skills
- Ability to support 8:30 AM–5:30 PM PST business hours
- Candidates must reside in the Continental U.S.; Mountain or Pacific time zones highly preferred
Benefits:
- Up to $15K in annual bonus/commission opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness benefits
- Company benefit offerings
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