Website Performance Manager
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Job Description
Website Performance Manager supporting automotive dealerships for Team Velocity, a full-service automotive marketing agency. Managing website strategy, analytics, retention, enhancements, and account growth.
Responsibilities:
- Build and maintain relationships with a portfolio of automotive dealership clients
- Own full and/or complex account loads
- Understand and articulate customer problems while triaging and prioritizing bugs and issues
- Execute monthly customer reporting covering engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities
- Assess, prioritize, and present customer feature requests to leadership
- Communicate priorities, timelines, and deadlines to customers
- Use Salesforce to create product backlogs, track cases, and monitor team efficiency
- Drive portfolio application growth through upsell, expansion, and upgrade opportunities
- Manage account progress and results to support external client retention
- Collaborate with digital, creative services, and other departments to coordinate customer support
- Recommend site performance improvements, creative services, third-party advisements, and responsive design enhancements
Requirements:
- BS/BA in a related discipline OR equivalent combination of education and work experience
- Minimum 2–3 years of progressive, successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management
- Understanding of dealership operations and ability to work effectively with all dealership levels
- Working knowledge of digital marketing strategy for websites and advertising, including SEM, display, SEO, Google Ads, and Bing
- Google certifications, including Ads, Analytics, Video, or Mobile
- Demonstrated written, verbal, phone communication, interpersonal, customer service, and relationship management skills
- Highly motivated self-starter able to work in a team environment
- High energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive
- Knowledge of Salesforce
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
- Solid analytical and data-driven thinking skills
- Ability to work independently
- Ability to support 8:30AM–5:30PM PST business hours
- Must reside in the Continental U.S.; Mountain or Pacific time zones highly preferred
Benefits:
- Up to $15K in annual bonus/commission opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness benefits
- Company benefit offerings
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