Manager, Market Access, Patient Services

Posted 1hrs ago

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Job Description

Abbott Diabetes Care manager launching patient hub services for a new glucose-ketone monitoring device. Leading vendors, launch readiness, SOPs, and cross-functional market access strategy.

Responsibilities:

  • Manage all aspects of developing and managing the patient hub for a new product launch
  • Set key performance indicators to measure launch success for Abbott’s Dual Glucose and Ketone Monitoring device
  • Partner with the Senior Director to ensure launch readiness and lifecycle updates
  • Execute controlled change management, including process/SOP updates, training, communications, and readiness tracking
  • Develop and manage the strategy
  • Work cross-functionally with market access, finance, legal, trade, marketing, and global strategic teams
  • Manage the vendor relationship
  • Build integration of the patient hub into the Abbott Diabetes Care division

Requirements:

  • Bachelor’s degree required
  • 10+ years of experience in pharmaceutical patient services, patient access operations, hub operations, market access, or related functions
  • 3+ years of experience leading vendor performance and/or operational teams
  • Demonstrated ability to design and implement patient support programs, operational service models, business rules, SOPs, and training in a regulated environment
  • Strong program and project management skills, including launch readiness and lifecycle change execution
  • Excellent written and verbal communication skills
  • Ability to influence across a highly matrixed organization
  • Analytical capability to interpret operational data, derive insights, and drive continuous improvement
  • Proficiency in Microsoft Office, including Excel and PowerPoint
  • Experience with case management/CRM platforms and BI tools
  • Frequent travel to Alameda, CA

Benefits:

  • Career development with an international company
  • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
  • Excellent retirement savings plan with a high employer contribution
  • Tuition reimbursement
  • Freedom 2 Save student debt program
  • FreeU education benefit for an affordable path to a bachelor’s degree
  • Health and wellness benefits
  • Equal opportunity employer committed to employee diversity