WordPress Support Developer
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Job Description
WordPress Support Developer responsible for maintaining and improving live WordPress websites for a U.S.-based client. Handling support tickets, content updates, and ensuring site stability and performance.
Responsibilities:
- Handle ongoing website support tickets, including bug fixes, layout issues, and small functional updates.
- Maintain and update WordPress websites, ensuring content is added, formatted, and published correctly.
- Implement content updates provided by internal teams (pages, blog posts, landing pages).
- Troubleshoot common WordPress issues related to themes, plugins, performance, and responsiveness.
- Work with basic HTML/CSS and JavaScript to adjust layouts and fix front-end issues when needed.
- Support integrations with third-party tools, APIs, and CRMs when required.
- Perform basic server / hosting checks (site uptime, errors, plugin conflicts, backups — not deep DevOps).
- Ensure websites remain secure, up to date, and well-organized.
- Collaborate with non-technical team members and communicate clearly about timelines and fixes.
- Document fixes, changes, and recurring issues for internal reference.
Requirements:
- 1–3+ years of hands-on WordPress experience (support, maintenance, or development).
- Strong experience managing WordPress themes, plugins, and content updates.
- Working knowledge of HTML, CSS, and basic JavaScript.
- Comfort troubleshooting common website and plugin issues.
- Experience working with support tickets or task-based workflows.
- Basic understanding of hosting environments, domains, and website performance.
- Familiarity with CRMs or tools like HighLevel is a plus (nice to have, not required).
- Bonus: experience working with platforms similar to my.quo.com or custom web portals.
- Strong written communication skills in English.
- Reliable internet, strong attention to detail, and an ownership mindset.
- Ability to work remotely with overlap in U.S. business hours.
Benefits:
- Competitive monthly compensation in USD, based on experience.
- 100% remote work with long-term stability.
- Placement with a U.S. client that values reliability and consistency.
- A role focused on real execution — not over-engineering or unnecessary complexity.
- Growth potential as the client’s platform and needs expand.
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