340B Implementation Administrator
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Job Description
340B implementation administrator onboarding pharmacy SaaS customers for Verity Solutions. Managing data integrations, configurations, training, testing, and launches across implementation projects.
Responsibilities:
- Drive and manage multiple implementation projects from customer engagement through planning, execution, and launch.
- Manage project stages, stakeholders, customer relationships, and implementation success factors.
- Assess customer data and manage extract setups, wholesaler integration, and software configurations.
- Train customers on software functions and transition live projects to account management.
- Serve as the primary Verity program contact and subject matter expert.
- Coordinate with sales, product management, product development, accounting, account management, pharmacy, and TPA partners.
- Follow and improve project and procedural workflows.
- Maintain and create internal and client-facing documentation.
- Use department document and project-management platforms.
Requirements:
- BA or BS in business, healthcare, information systems, or related field, or equivalent work experience
- 3+ years in customer-facing technology implementation and project management; SaaS preferred
- Experience in 340B and/or pharmacy operations desired
- Project management experience; PMP certification desired
- Experience onboarding remote customers to cloud-based software is a major plus
- Ability to analyze data issues and troubleshoot customer data and/or database schema problems
- Strong MS Office experience; expert Excel capability required
- High-level verbal and written communication ability
- Ability to prioritize tasks in a fast-paced environment
- Ability to multitask and manage multiple implementation projects simultaneously
- Customer-focused troubleshooting approach
- Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload if working from home
Benefits:
- Annual bonus plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
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