Wholesale Support Administrator
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Job Description
Wholesale Support Administrator streamlining partner approvals and systems for Longbridge, a provider of home-equity solutions for seniors. Supporting mortgage partners, loan submissions, communications, and partner experience.
Responsibilities:
- Coordinate with the Approvals Department to onboard and approve new partners
- Review partner application packages in Comergence for completeness and compliance
- Enter and maintain partner application data in internal systems
- Prepare annual partner renewal applications for committee evaluation
- Perform partner setup, user account maintenance, service contract administration, and system updates
- Maintain partner distribution lists
- Assist partners with document collection, application requirements, system access, and troubleshooting
- Maintain and optimize internal systems and ensure data integrity
- Maintain tracking reports, logs, and performance metrics
- Assist with loan registration in the LOS system and review new loan submission documentation
- Support the Wholesale Sales Team with partner relationship management and partner experience
- Create, manage, and distribute partner communications with Marketing
- Update partner-facing forms, guides, and marketing materials
- Coordinate Partner Portal content updates
- Assist with special projects and operational initiatives
Requirements:
- 1–2 years of sales or mortgage industry experience preferred
- Strong organizational, time-management, and prioritization skills
- Ability to manage multiple tasks simultaneously
- Excellent verbal and written communication skills
- Commitment to exceptional customer service
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with CRM platforms, loan origination systems, and mortgage-related technologies
- Ability to work independently in a fast-paced environment
- Ability to collaborate effectively with cross-functional teams
- Demonstrated attention to detail and commitment to accuracy
Benefits:
- Top-notch training and clear career paths
- Professional growth support
- Promotion-from-within opportunities
- Team-building events and friendly competitions
- Medical, dental, and vision health plans
- HSA and FSA
- Generous paid time off
- Paid holidays
- Company-paid life insurance
- Competitive 401(k) match
- Voluntary products and discounts
- Remote work option
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