3PL Network Operations, Manager
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Job Description
3PL Network Operations Manager overseeing end-to-end operational performance and process ownership of warehousing and distribution in North America. Ensuring compliance, safety, and cost-effective services across 3PL partners.
Responsibilities:
- Own end-to-end 3PL network performance and warehousing execution, accountable for key service outcomes including on-time shipping, order cycle time, inventory accuracy, dock-to-stock efficiency, order quality, and damage/shrink performance
- Establish and govern standardized SOP frameworks across the 3PL network, ensuring consistent execution of core processes such as inbound/outbound operations, inventory control, damaged goods handling, safety, compliance, and business continuity
- Serve as the process owner for inventory control across the 3PL network, driving cycle count discipline, improving inventory accuracy, aged inventory visibility, and reconciliation with plants and planning
- Develop and manage warehouse capacity plans across the 3PL network, covering space utilization, labor requirements, seasonal demand, and growth initiatives
- Establish and drive site-level performance governance and execution discipline across the 3PL network by implementing KPI frameworks, escalation processes, and structured issue resolution
- Act as the end-to-end process owner for warehousing and distribution across the 3PL network, driving scalable and repeatable operations through standardized work, KPI-based performance management, and structured continuous improvement methodologies
- Partner with Procurement and Finance to support contract and cost governance across the 3PL network, including warehouse agreements, scope changes, rate cards, and billing processes
- Provide warehousing and distribution expertise to support network optimization, warehouse transitions, new site onboarding, and system or process improvement initiatives
Requirements:
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field required
- 7-10+ years of experience in warehousing/distribution operations with 3PL oversight preferred
- Demonstrated success operating multi-site warehouse networks and improving inventory accuracy and service
- Strong capabilities in warehouse standard work, KPI management, and 3PL governance
- Working knowledge of WMS / SAP warehouse processes and EDI capabilities
- 'Field general' mindset: hands-on operational leadership with provider accountability
- Strong structured problem solving (RCA, CAPA, standardized work)
- Ability to operate at both strategic and execution levels across a distributed network
- Executive-level communication: concise, fact-based reporting and escalations
- Comfort operating in a fast-paced environment with frequent exceptions and stakeholder urgency.
Benefits:
- Competitive compensation
- Comprehensive benefits including medical, dental, vision & 401K
- Numerous opportunities for professional growth and development
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