IT Support / NOC Engineer, French
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote IT Support/NOC Engineer supporting Microsoft 365, Windows, networking, security, and cloud infrastructure. Serving multiple client environments for Langate’s outsourced IT support operations.
Responsibilities:
- Handle L1/L2 technical support requests for business users and client environments
- Monitor customer infrastructure, cloud systems, servers, and endpoints
- Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues
- Support Windows desktop, Windows Server, and basic Mac OS
- Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios
- Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos, or similar solutions
- Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue
- Communicate with third-party vendors and software support teams when deeper troubleshooting is required
- Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes
- Work independently in a fast-moving support environment
- Participate in HR, technical, and client interviews during the hiring process
Requirements:
- Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support
- Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD
- Experience with Windows Server and Windows desktop support
- Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches
- Experience with remote support tools such as TeamViewer, ScreenConnect or similar
- Experience with ticketing and documentation discipline
- Ability to support several clients or environments at the same time without losing structure
- Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly
- Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers
- Basic Mac OS support
- Nice-to-have: experience with MSP tools such as ConnectWise, Kaseya, or similar
- Nice-to-have: experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar
- Nice-to-have: basic PowerShell scripting
- Nice-to-have: experience supporting QuickBooks, Sage, tax/accounting software, or other client-specific applications
- Nice-to-have: certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar
- Nice-to-have: experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure
- Reliable and disciplined in daily support work
- Calm under pressure during incidents or urgent client requests
- Strong customer-service mindset
- Able to document work clearly and consistently
- Flexible with different client environments, tools, and processes
- Able to learn new systems quickly and ask the right questions when documentation is missing
- Ability to work 40 hours per week, Monday through Friday, 8AM to 5PM CEST
Benefits:
- Competitive compensation
- B2B contract
- Paid sick leave
- 20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official holidays are non-working days
- Paid courses and certifications
- Coach / psychologist consultation
- Workshops
- Career development plan
- Mentoring
- Education
- Medical Health Insurance
- Cutting-edge technologies on real projects
- Team-building events and group activities
- Remote work options
Similar Jobs
NOC Engineer / SRE
SRE-NOC Engineer ensuring 24/7 service reliability for NICE’s AI and cloud software products. Automating operations, improving observability, and responding to production incidents.
NOC Engineer I – Outage Management
NOC Engineer monitoring Lumos’s 100% fiber-optic broadband network and coordinating outage resolution. Troubleshooting IP, Transport, Voice, GPON, and core network issues on the overnight 3rd shift.
Analyst – Medicaid Network Operations
Contract Coordinator Analyst in Medicaid Network Operations supporting provider contracts and compliance. Collaborating with network management and internal departments for effective operations.
Network Operations Center (NOC) Analyst – Day Shift
VNOC Technician role focusing on monitoring and responding to network activity and incidents. Collaborate with internal teams at Vantage Point Solutions to ensure network reliability and performance.
Senior Associate, Network Operations
Senior Associate managing the provider network and data integrity for Diverge Health. Responsible for roster operations and analytics to support payer relationships and growth.
Responsable d'exploitation, Airbnb
Responsable d'exploitation pour gestionnaires immobiliers chez ALB Conciergerie. Gestion de logements sur les plateformes de location courte durée et optimisation des revenus des propriétaires.
Responsable d'exploitation Airbnb – Conciergerie en France
Responsable d'exploitation chez ALB Conciergerie gérant des logements sur des plateformes de location courte durée. Optimisation des annonces, gestion des réservations, et développement du portefeuille client.
NOC Engineer III
NOC Engineer III at Boldyn Networks ensuring reliability in network infrastructure for clients. Responsible for troubleshooting, network documentation, and liaison between engineering group and client staff.
Network Operations Manager
Network Operations Manager at Kimball Electronics providing leadership and support for network hardware and software. Collaborating with IT team on operational projects and improvements in network processes.
NOC Supervisor
NOC Supervisor overseeing NOC agents and technical support operations for RealPage. Ensuring monitoring and incident response in a 24/7/365 environment.
NOC Technician
NOC Technician responsible for monitoring and troubleshooting network infrastructure for healthcare clients. Working in a fast-paced MSP environment to ensure optimal performance and security.
VP Network Operations – Chief of Staff
VP, Network Operations & Chief of Staff overseeing network operations and shared services at Health Network One. Focus on building frameworks, improving processes, and driving strategic initiatives.
NOC Engineer
NOC Engineer ensuring continuous availability and performance of systems for a global communication platform. Collaborating with R&D to support partners worldwide in a remote-first environment.
3PL Network Operations, Manager
3PL Network Operations Manager overseeing end-to-end operational performance and process ownership of warehousing and distribution in North America. Ensuring compliance, safety, and cost-effective services across 3PL partners.
Global Network Operations NOC II
Global Network Operations NOC II Technician responsible for surveillance and repair of Ethernet and IP networks. Requires experience with Juniper or Cisco equipment and excellent customer service.
NOC Engineer
NOC Engineer monitoring client infrastructure and responding to incidents in a remote role. Collaborating with teams to ensure network operations and client satisfaction.
No more related jobs available.