Network Operations Center (NOC) Analyst – Day Shift
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Job Description
VNOC Technician role focusing on monitoring and responding to network activity and incidents. Collaborate with internal teams at Vantage Point Solutions to ensure network reliability and performance.
Responsibilities:
- Serve as a front-line resource responsible for monitoring network activity
- Respond to alerts and manage tickets
- Communicate with customers, internal teams, and third parties
- Monitor broadband service provider networks using network monitoring systems
- Create, update, and manage tickets documenting troubleshooting steps
- Implement network changes and upgrades
- Perform initial triage and basic troubleshooting of network issues
- Escalate issues to internal teams or vendors when necessary
- Work rotating shifts, including nights, weekends, and holidays
- Track incidents through resolution and ensure proper ticket closure
- Support customer notifications and outage communications
- Follow established procedures, runbooks, and escalation workflows
- Assist during scheduled maintenance by monitoring performance and validating system status
- Maintain accurate records of incidents and customer interactions
- Participate in shift handoffs to provide awareness of ongoing tickets
- Ensure all alarms, incidents, and reported issues are promptly investigated and communicated
Requirements:
- Excellent written and verbal communication skills
- Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP)
- Experience or familiarity with network monitoring tools and ticketing systems
- Strong troubleshooting and analytical thinking skills
- Ability to work under pressure and meet deadlines
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong attention to detail and commitment to accurate documentation
- Ability to follow structured processes and escalation procedures
- Customer-focused mindset with professionalism under pressure
- Ability to work independently and as part of a team
- Willingness to work shift-based schedules, including nights, weekends, and holidays
- Must be authorized to work in the United States
Benefits:
- medical insurance
- dental insurance
- vision insurance
- life and disability insurance
- 401(k) plan
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