NOC Engineer I – Outage Management
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Job Description
NOC Engineer monitoring Lumos’s 100% fiber-optic broadband network and coordinating outage resolution. Troubleshooting IP, Transport, Voice, GPON, and core network issues on the overnight 3rd shift.
Responsibilities:
- Provides comprehensive support across Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms.
- Monitors network health and impacted systems.
- Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams.
- Performs event notifications for internal teams, leadership, and external customers.
- Creates and escalates third-party tickets for offnet outages.
- Supports outage isolation, troubleshooting, and identification of chronic network issues.
- Diagnoses and resolves escalated network performance problems.
- Provides technical and analytical support during root cause analysis and assists with action plan development.
- Works customer and network trouble tickets to restore service and resolve faults.
- Supports NOC team members during critical outages across Voice, Transport, IP, and Broadband networks.
- Supports Change Management activities when needed.
- Completes additional duties and project assignments provided by NOC leadership.
Requirements:
- High school diploma required; an Associate or Bachelor’s degree preferred.
- 2–4+ years of professional network operations experience or five or more years of related engineering or technical experience.
- Strong understanding of Ethernet and TCP/IP networking.
- Working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
- Ability to troubleshoot Access and Core engineering environments.
- Ability to support MPLS, Layer 2 and Layer 3 private networks, GPON and XGS-PON networks, and multiprotocol routing technologies.
- Familiarity with the OSI model and routing/transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
- Knowledge of digital cross-connect systems, multiplexing systems, and TL1- or CLI-based provisioning.
- Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies.
- Experience with Cisco, Ciena, and Nokia routing platforms.
- Ability to support software or hardware upgrades across broadband access and core equipment.
- Strong written and verbal communication skills.
- Strong analytical and problem-solving skills with high attention to detail and accuracy.
- Ability to prioritize work in a fast-paced environment and collaborate across technical teams.
- Ability to work independently with sound judgment and initiative.
- Ability to work a 24/7 operational schedule, including nights and weekends; this position operates on the 3rd shift, 11 pm to 7 am.
- Applicants must be at least eighteen (18) years of age at the time of application.
Benefits:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
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