Account Manager
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Job Description
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Responsibilities:
- We are looking for an **Account Manager** to join our team in Argentina and help grow our **AstroPay Wallet** **business**.**In this role, you will manage a portfolio of merchants, building strong relationships, identifying growth opportunities, and driving engagement through commercial initiatives.**You will combine a strong commercial mindset with data-driven thinking to understand performance, identify opportunities, and turn insights into concrete actions that contribute to account growth.
Requirements:
- *Account Growth & Revenue**
- Manage a portfolio of merchants, building strong and long-term commercial relationships.
- Identify opportunities to increase transaction volume, engagement, and revenue across existing accounts.
- Drive upselling and cross-selling opportunities, introducing relevant products and solutions based on merchant needs.
- Understand merchant performance and identify opportunities for growth and improvement.
- Take ownership of account growth initiatives and follow through on their execution and results.****
- *Merchant Engagement & Relationship Management**
- Act as a key point of contact for merchants, developing trusted relationships and becoming a reference for their business within AstroPay.
- Understand merchant objectives, challenges, and priorities to proactively propose solutions and opportunities.
- Develop initiatives to increase merchant engagement, including campaigns, promotions, and commercial actions.
- Work closely with merchants to define clear objectives and measure the impact of initiatives.
- Proactively identify and address issues that may affect the relationship or account performance.****
- *Commercial & Data Analysis**
- Monitor account performance and key commercial metrics to identify trends, opportunities, and areas for improvement.
- Analyze the performance of campaigns, promotions, and other commercial initiatives.
- Use data and business insights to support commercial decisions and prioritize growth opportunities.
- Translate analysis into concrete actions and recommendations that contribute to account growth.
- Track results against agreed objectives and continuously optimize initiatives based on performance.****
- *Cross-Functional Collaboration**
- Work closely with Product, Operations, Marketing, Compliance, and other teams to deliver solutions and initiatives for merchants.
- Bring merchant feedback and market insights into the organization to help identify opportunities for improvement.
- Coordinate internally to ensure a smooth execution of commercial initiatives and a strong merchant experience.
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