Account Manager
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Job Description
Account Manager responsible for owning and growing a portfolio of CommandLink customers. Focus on retention, upsell, and account planning in a fully remote role.
Responsibilities:
- Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth.
- Build and maintain strong relationships across customer organizations, including executive stakeholders.
- Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities.
- Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams.
- Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals.
- Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner.
- Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility.
- Act as the escalation point for commercial issues, ensuring fast resolution and clear communication.
- Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience.
- Takes on additional responsibilities and projects as needed to support the success of the team and organization.
Requirements:
- 2+ years of experience in account management, customer success, or customer lifecycle revenue ownership within telecom, cloud communications, networking, security, or managed services.
- Proven track record of meeting or exceeding revenue retention, upsell, and expansion quotas.
- Experience managing full customer lifecycles including deployment, installation, renewal, and expansion.
- Strong executive presence with experience leading presentations, QBRs, and customer-facing strategy discussions.
- Experience selling or supporting Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network/Internet Services, Managed Services, or related software solutions.
- Strong proficiency in CRM systems, Excel, and business productivity tools.
- Confident negotiator with a consultative, solutions-oriented approach.
- Self-motivated, highly organized, and comfortable managing proactive outreach and pipeline development.
- Ability to perform under pressure while consistently exceeding revenue and retention targets.
Benefits:
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
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