Account Manager, Production
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Job Description
Account Manager serving as the first contact for clients to manage relationships for a creative agency. Maintaining communication and guiding projects from start to finish for tech startups.
Responsibilities:
- Own the inbound lead pipeline — respond quickly, qualify opportunities, and guide prospects through the decision process
- Lead discovery calls to understand client goals, scope projects accurately, and set clear expectations
- Prepare proposals and scopes of work in collaboration with creative leadership
- Close new business and hand off seamlessly to the creative producer and production team
- Serve as the primary point of contact for all pricing questions, scope changes, and contract matters
- Build and nurture client relationships that generate repeat business and referrals
- Develop and maintain the sales playbook, proposal templates, and client-facing collateral
- Proactively request client reviews, testimonials, and flag clients who are strong candidates for case studies
- Own the health of the CRM — keep pipeline data accurate, up to date, and actionable
- Track and report on key sales metrics including conversion rates, lead sources, and deal velocity
- Ensure all client and deal records are maintained accurately in Airtable and our CRM
- Collaborate with producers and creatives to ensure project scopes are realistic and resourced correctly
- Flag scope creep or misaligned expectations early and resolve them before they reach the production team
- Identify process gaps and propose improvements to how we intake, scope, and close clients
Requirements:
- 2–4 years of experience in a producer, account management, business development, sales, or growth role — ideally at an agency, production company, or creative studio
- Background in film, video, or content production is a strong plus — you understand how shoots, edits, and creative timelines actually work
- Natural communicator — you're warm, clear, and clients feel confident in your hands
- Highly organized — you can manage multiple active deals and client relationships simultaneously
- Self-directed and proactive — you surface problems before they become fires
- Comfortable working independently in a remote environment
- Strong written English and attention to detail
Benefits:
- remote role
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