Account Manager
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Job Description
Account Manager managing client relationships, renewals, and growth for DataEQ’s AI-powered customer-feedback insights platform. Guiding South African brands through data adoption, reporting, and platform training.
Responsibilities:
- Own the day-to-day relationship for a portfolio of clients across financial services, telecoms, and retail
- Drive timely renewals and complete relevant RFPs and RFQs
- Build networks of contacts within client organisations, including users and budget holders
- Identify business problems that DataEQ’s data can solve and position solutions accordingly
- Drive broad adoption and use of DataEQ data across client teams
- Develop client portfolio growth strategies
- Identify and pursue upsell and cross-sell opportunities
- Set and track client forecasts and upsell plans
- Act as the first point of contact for client queries and resolve them promptly
- Ensure smooth running of Analyse, Engage, and Publish accounts
- Help clients extract value through dashboard builds, insight walkthroughs, and platform training
- Brief the analytics team on reporting requirements and ensure reports reflect client briefs
- Quality-check outputs and manage client change requests
- Manage client expectations, identify and communicate risks, and escalate issues
- Draw up proposals and cost estimates
- Maintain accurate account documentation, pipeline records, and forecasts
- Support Finance in resolving overdue client payments
Requirements:
- A tertiary qualification
- 3+ years of experience in a client-facing or account management role, preferably in tech, SaaS, consulting, research, or data-driven services
- Strong relationship-building and communication skills, in writing and in person
- Experience managing multiple clients or projects simultaneously
- Excellent attention to detail
- Analytical problem solving and confidence working with quantitative and qualitative data
- Proficiency in MS Word, PowerPoint, and Excel
- Comfort learning and navigating new web-based software applications
- Target-driven, determined, and energetic
- Ability to work flexibly in a fast-paced, performance-orientated environment
- Collaborative approach and ability to build strong internal and external relationships
- Curious, always-learning personality
- Able to travel locally
Benefits:
- Remote-first work culture with flexibility and autonomy
- Generous bonus structure
- Generous annual leave
- Birthday lie-in
- Long-term service compensation after 5 years and 10 years
- Pension and group life insurance (compulsory)
- Optional medical aid
- Work-from-home set-up contribution towards WFH expenses
- Access to co-working spaces in Johannesburg and Cape Town
- Regular team updates
- Fun social events and opportunities to connect informally
- Opportunities to co-work with team members and connect face-to-face
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