Account Manager
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Job Description
Account Manager responsible for managing a portfolio of partner agents for Study Group. Building relationships and achieving enrolment and profit goals.
Responsibilities:
- Develop and execute sales account plans
- Pipeline Management – Applicant Generation and Conversion
- Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
- Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
- Recruit new agents and on board them
- Represent Study Group and our brands at exhibition and recruitment events
- Identify partner growth opportunities and risk profile – active management
- Provide high quality product and process training to agents
- Monitor competitor activity enabling greater in market competitor awareness and analysis
- Creation & execution of a Sales Action Plan with the partner university/s and channel teams
- Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital network
- Coordinate university partners’ in-market visits and university-sought market insights; Budget Control including scholarship allocations
Requirements:
- Native country Speaker & Fluent in English
- Customer-service orientated and consultative approach to selling
- Computer literate
- Comfortable in high pressure environments
- Excellent presentation, communication and interpersonal skills
- Strong organisational skills and demonstrated ability to meet deadlines and targets
- Ability to work independently and as part of a team
- Familiar to use CRM and data analysis tools like Sales Force, Power BI, etc.
- Familiar with student recruitment in local market
- Familiar with Agents in local market
- Able to communicate effectively and influence agents’ decision making process
- Be knowledgeable of market demand and trends
- B2B or Channel Sales experience preferred
- Knowledge of international education systems
- Experience with Salesforce.com or other Customer Relationship Management (CRM) tools, e.g. Power BI
- Cold calling experience preferred
Benefits:
- Health insurance
- Professional development opportunities
- Paid time off
- Employee training programs
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