Account Receivable Analyst
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Job Description
Collections Specialist managing overdue business accounts for Teladoc Health, a virtual-care company. Resolving payment issues, reconciling invoices, and partnering with Billing and Cash Applications.
Responsibilities:
- Manage assigned accounts with balances overdue beyond payment terms
- Identify delinquency reasons and resolve issues preventing timely payment
- Reconcile invoice transactions and payment receipts to explain amounts due
- Collaborate with internal and external customers to resolve collection issues and recommend process improvements
- Lead customer conference calls with sales Client Managers, Billing, and other stakeholders to determine open accounts receivable balances and action plans
- Respond promptly to internal and external calls and emails
- Document customer engagements accurately in business systems
- Meet or exceed daily and monthly productivity standards
- Facilitate and negotiate account resolution
- Research and log adjustment requests requiring reconciliation
- Partner with Cash Applications and Billing to resolve missing or unclear payment applications
Requirements:
- 1–3 years’ experience in business-to-business collections
- Intermediate to Advanced Microsoft Excel skills
- Knowledge of debits, credits, and account reconciliation
- Strong critical thinking and problem-solving skills
- Good judgment and follow-through
- Professional verbal and written English communication
- Ability to work in a team environment and adapt to process changes
- Strong knowledge of order, billing, and accounts receivable payment cycles
- Experience using and navigating an Oracle platform preferred
- Experience with Excel VLOOKUP and Pivot Tables preferred
- Ability to think conceptually and analytically about impacts on accounts preferred
- Knowledge of quality improvement processes preferred
- Quick learner and self-starter able to work effectively in a fast-paced environment
- Identity and credential verification, interviews, and fraud or misrepresentation screening are part of the hiring process
Benefits:
- Inclusive benefits program centered around you and your family
- Tailored programs addressing unique needs
- Meaningful opportunities for career growth, leadership, and development
- Innovative and inclusive workplace
- Equal opportunity employment
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